Notice of the po.co/global/ Website's Closure×
Home > Support > Notice of the po.co/global/ Website's Closure

Notice of the po.co/global/ Website's Closure

Dated: 09/10/2024

Dear fans and users,

We regret to inform you that, to provide a wider range of products and greater services to all fans of the POCO brand, we have decided to:

  1. Relocate the product pages, customer service, after-sales service, and other products and services currently offered

    Through:

    • All websites under the www.po.co/global/ domain

      (hereinafter known severally as "the POCO Site")

    To:

    • Websites under the www.mi.com/global/ domain

      (hereinafter known severally as "the mi.com Site") , subject to the exceptions stated below.

  2. Close the POCO Sites on December 31, 2024.

To achieve the aforementioned objectives, and as explained in point No. 1 above, we are relocating all product pages from the POCO Sites to the mi.com Sites.

The products that you have purchased on your local po.co website and POCO Store app will continue enjoying customer and after-sales services from Xiaomi. Please visit:

  1. https://www.mi.com/global/support/ to look up information on customer or after-sales service or to apply for such service; and
  2. https://www.mi.com/global/support/warranty/ to look up information on our warranty service or to apply for such service.

In any case, after the eventual closure of the POCO Sites:

  1. if you visit a website under the domain of //www.po.co/global/ by, including but not limited to, your browser's address bar, a URL you have bookmarked or a QR code on our packaging, you will be redirected to a website under the domain of https://www.mi.com/global/; and
  2. if you visit the POCO Store app, it will have been closed; and therefore

while we will retain your personal data for a period of time after the closure in accordance with all applicable laws, for your convenience, we advise you to keep, as you need, your own record of your history on the POCO Sites. You can obtain a copy of your personal data collected and generated on the POCO Sites by:

  1. logging in to your Xiaomi Account;
  2. going to "Privacy" >> "Manage your data"; and then
  3. selecting the download button next to "Mi Store (International)", by which you can download your personal data collected and generated on the POCO Sites along with those collected and generated on the mi.com Sites.

All your rights as a consumer (including but not limited to warranty rights) will be fully upheld in accordance with applicable laws. We remain committed to making hardcore technology accessible to everyone worldwide. We hope to see you at mi.com and the Mi Store app.